Sunday, May 8, 2011

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Your Daily Posterous subscriptions May 7th, 2011

Prisons Get Big Kickbacks For Phone Contracts, Prisoners' Families Pay The P...

Posted about 22 hours ago by Unknown35 joelpomales to joelpomales's posterous

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via The Consumerist by Ben Popken on 5/5/11

A investigation by Prison Legal News exposes how prisons are getting fat kickbacks from telephone companies in order to land exclusive service contracts, which they then use to charge sky-high calling rates. There's usually a connection charge of $3.00 or more and it can cost upwards of $.89 a minute. That means a 15-minute collect call can end up costing $10-$17. Compare that to the $.05 or $.10 most customers pay. Because the calls are often collect, it's the prisoners' families that end up paying the price.
It's one thing to be judged guilty, but your punishment shouldn't include price gouging.
According to the report, "PLN found that 42 states accept kickback commissions from prison phone companies... In some cases the commissions exceed 60 percent of prison phone revenue."
It's time to cut the cord.
Nationwide PLN Survey Examines Prison Phone Contracts, Kickbacks (PDF) [Prison Legal News]
Study exposes prison phone price gouging [PSLweb]
(Thanks to Bob!)
Ex-Communication: Competition and Collusion in the U.S. Prison Telephone Industry [Critical Studies in Media Communication]

Zendesk And MindTouch Add Social Knowledge To Customer Support

Posted about 22 hours ago by Unknown35 joelpomales to joelpomales's posterous

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via TechCrunch by Leena Rao on 5/6/11

Customer support startup Zendesk is partnering with knowledge base company MindTouch today to offer a social help solution for customer service agents. Now support agents using Zendesk’s customer support SaaS, can query a MindTouch-powered knowledge base for quick answers. The idea is that customer support agents can share their knowledge base with other support agents to improve service to consumers.
The crowdsourcing functionality is allows for collaborative editing, content scoring, commenting, media and video. And support tickets sent to an end user can also be republished as knowledge base articles. Within the knowledge base platform, customer service agents can search by keyword and see what articles are getting viewed the most, which articles are support agents referencing the most and which articles are being edited the most.
The new offering also has “Google Analytics for your support knowledge base,” so both agents and managers can run reports on what problems are being most searched for, which articles have lots of material changes and/or confusion, which articles have the highest ratings or most comments, which articles or subjects are the most requested in terms of new info needed, which end users are contributing the most really helpful content, which agents are pushing changes most frequently, and more.
MindTouch’s social knowledge platform adds to Zendesk’s existing Twitter integration, which allows agents to turn a Tweet into a Zendesk ticket and respond publicly to a complaint on Twitter from Zendesk’s platform.
MindTouch has powered knowledge bases for companies like Paypal, Autodesk, The Washington Post, Mozilla, HTC, HP-Palm, and Intuit. Adding a knowledge base to a customer service support platform makes sense, so the offering is sure to be popular amongst Zendesk’s 10,000 customers.


Embedded media -- click here to see it.


US Upset That New Zealand Government Has Too Much Respect For Free Speech

Posted about 20 hours ago by Unknown35 joelpomales to joelpomales's posterous

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via Techdirt by Mike Masnick on 5/6/11

Following the leaked cables that showed how the US offered to help write New Zealand's new copyright laws, Chargone points us to the news that the US was equally (if not more) interested in rewriting New Zealand's anti-terrorism laws, which it believed were inadequate. Particularly galling to the US State Department? The idea that New Zealanders have a healthy respect for free speech (how dare they!):
In the post-9/11 world, one would expect that New Zealand would have an adequate law to deal with foreign as well as domestic terrorism - it does not. Critics of the TSA [Terrorism Suppression Act] say that the law was never envisaged to apply to domestic terrorism, but one wonders if it would have applied to foreign terrorists plotting much the same activities as those leaked by the press. The inherent weaknesses of the TSA underscore that the Labour Party and its minor party partners in government (many of whom are veterans of Vietnam War-era street protests) are not comfortable with legislation that in any way would undermine legitimate political expression. We hope the Law Commission, which will review the law...
Yeah. We come from the country in which we're told that the government "shall make no law," that infringes on our right to free speech... and here that same government is whining that another country has too much respect for free speech. The US ambassador seems upset that New Zealand would dare consider free speech rights to be important. It's stories like these that make the State Department's claims of supporting freedom around the globe ring pretty hollow...Permalink || Email This Story


TSA Considers Making Airport Screenings Less Annoying For "Trusted Travelers"

Posted about 19 hours ago by Unknown35 joelpomales to joelpomales's posterous

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Big Pharma Bucks Flow Into Medical Society Meetings

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Car Recalls for Honda Airbags Issues Expanded for Third Time: 12 Incidents, 11 Injuries and 1 Death

Posted about 16 hours ago by Mi_auto_times_thumb MI Auto Times to MI Auto Times

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Honda Motor Corp began with its series of car recalls for an airbag issue back in 2008 and has since expanded the recall three different times.
DETROIT, M.I – Car recalls have been expanded for different automakers for various reasons over the years, but most recalls don’t expand multiple times over a period of years. Honda is facing a third expansion for an airbag problem that started in November 2008.
Potential Vehicle Problem
Affected vehicles involved in the car recalls could have a potentially fatal airbag pressure issue. The driver air bag inflator may produce excessive internal pressure. This excessive pressure may cause the inflator to rupture. If this occurs, metal fragments could pass through the airbag cushion material and cause injuries to any vehicle occupants.
Recalls

·         In November 2008, the original recall included 3,940 of the 2001-02 Honda Accord and Civic vehicles.

·         In July 2009, the recall was expanded by another 443,000, which included 1,532 vehicles in Japan.

·         In February 2010, federal safety regulators added more vehicles to the car recalls list by an additional 437,763 vehicles.

Currently, Honda is expanding its recall to include another 833,000 vehicles stating, “We cannot be completely certain that the driver's airbag inflator in the vehicles being added to this recall at this time will perform as designed.”
The affected vehicles, which now total more than 1.71 million vehicles, include:

·         2001-02 Accord

·         2001-03 Civic

·         2002 Odyssey

·         2002-03 CR-V

·         2002-03 Acura 3.2 TL

·         2003 Acura 3.2 CL

Owners will be notified beginning on or about June 27, 2011. Dealers will inspect the vehicles included in the car recalls at no charge and replace the defective airbag inflator if needed. Any owners may contact Honda at 800-999-1009.
MI Auto Times covers all Michigan automotive news all the time, featuring newly released vehicle recall information, relevant Michigan automaker news, vehicle ratings and comparisons, and everything else auto-related Michigan and world readers need to know.
Got a hot tip? Send your news tips to news@miautotimes.com or connect with us on Facebook: www.facebook.com/MichiganAutoTimes.
[Source(s): USA Today, BBC News, NTHSA]

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Your Daily Posterous subscriptions May 6th, 2011

Android To Surpass Apple’s App Store In Size By August 2011: Report (Exclusive)

Posted about 22 hours ago by Unknown35 joelpomales to joelpomales's posterous

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Facebook Wants To Buy Skype

Posted about 21 hours ago by Unknown35 joelpomales to joelpomales's posterous

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Higher Gas Prices Leading To Increase In Stranded Drivers With Empty Gas Tanks

Posted about 18 hours ago by Unknown35 joelpomales to joelpomales's posterous

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MI Dealers Contribute to Higher Market Share for April; Most Automakers Saw Highest Increase in Small Cars

Posted about 14 hours ago by Mi_auto_times_thumb MI Auto Times to MI Auto Times

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April showed a shift in consumer trends as small cars increased for most large automakers. General Motors MI dealers contributed to the almost 50 percent increase in compact cars for the month.
DETROIT, M.I. – MI dealers may have seen a shift in the types of vehicles customers were interested in during the month of April. Gas prices seem to have been the biggest influence this month as the national average has reached almost $4 per gallon. Regions such as New England, the Midwest and the West Coast already have surpassed the national average and increased above $4 per gallon.
For this reason, it is no surprise consumers focused most of their attention on smaller cars that are more fuel efficient instead of trucks, which were a bigger percentage of sales for automakers like Ford in March.
[Rewind: Michigan Chevrolet Dealers Hear GM Up 97,000 Units for 2011 Even with Shift in March Sales Numbers]
General Motors took back its market share from Ford who reported 16.3 percent while GM took 20.1 percent total market share. Total sales increase for GM from this time last year was 26.6 percent while its cars percentage increased 49.8 percent. One of the vehicles that was in high demand for General Motors was the Chevrolet Cruze, which offers 36 mpg highway or 42 mpg highway on the Cruze ECO model.
“Rising fuel prices have led many to rethink their vehicle of choice,” said Don Johnson, GM Vice President for U.S. sales, in a statement made to The New York Times.
With Ford’s drop in market share from 17 percent in March, the corporation saw an increase in total sales of 16.3 percent. Ford did see an increase in cars at 26.1 percent with its MI dealers seeing the high demand for the new Fiesta and Focus.
“Dealers were telling us they were selling them right off of the convoy truck,” said Ken Czubay, Ford’s Head of U.S. sales and marketing, in a New York Times article.
Chrysler saw a 22.5 percent increase bringing its market share to just over 10 percent. Chrysler not only increased in sales and market share but also reported selling 882 Fiat 500 Micro-Cars. This was the first Fiat model that was introduced into the U.S. market.
Toyota Motor Corp on the other hand saw an overall increase of only 1.3 percent from last April with its total car sales actually decreasing 2.9 percent. Low inventories due to the Japan crisis seem to be the cause as popular small cars such as the Prius and Corolla subcompact were in very short supply. At this point, Toyota has less than a 10-day supply of Prii vehicles, but the company plans on being back to normal production by the end of the year.
The following is how other automakers ranked at the end of April:

·         Hyundai: Overall increase of 40.3 percent with a 52.3 percent increase in cars including the popular all-new Elantra

·         Nissan: Overall increase of 12.2 percent with a 7.5 percent increase in cars.

·         Honda: Overall increase of 9.8 percent with a 10.8 percent increase in cars.

The annual vehicle sales rate has been above 13 million vehicles for the third consecutive month, which is a feat in its own right especially as the average incentive spending has dropped $500 per vehicle from this time last year. MI dealers are recognizing that even without incentives, the automotive market seems to be continuing to increase.
MI Auto Times covers all Michigan automotive news all the time, featuring newly released vehicle recall information, relevant Michigan automaker news, vehicle ratings and comparisons, and everything else auto-related Michigan and world readers need to know.
Got a hot tip? Send your news tips to news@miautotimes.com or connect with us on Facebook: www.facebook.com/MichiganAutoTimes.
[Source(s): The New York Times, MSNBC, Yahoo News, Motor Intelligence]

Delta Passengers Forced To Land & Ride Bus For 5 Hours. Is $100 Coupon Enough?

Posted about 14 hours ago by Unknown35 joelpomales to joelpomales's posterous

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via The Consumerist by Chris Morran on 5/5/11

Earlier this week, a Delta flight from Atlanta to West Palm Beach, FL, was forced to land in Tampa after the cabin filled with smoke. Passengers were taken off the plane and put on a bus for the 5-hour trip to their final destination. They were also each given a $100 coupon for use toward a future Delta flight. To some passengers, it's not the size of the compensation that caused offense, but the apparent lack of give-a-damn demonstrated by Delta.
In a letter to the airline, one passenger writes:

Once we landed safely I expected a much higher level of service from Delta Airlines. The only consolation or compassion we heard was from either the pilot or Co-pilot when he said "SORRY FOR THE INCONVENIENCE" as we deplaned. I suggest it was more than an inconvenience.
We subsequently were told by the ground crew that they made arrangements to bus us from Tampa to PBI and we were getting a $100.00 coupon. I expected some help or compassion, even to ask, "Is everyone ok? Do any of you require help?" Instead we were told to go downstairs and wait for the buses. Some were in shock but we followed your instruction as we were told. Initially there was not one Delta employee to speak with, to check on us, to supply water, anything...
Eventually we were herded onto buses and sent on our way for an approximately 5 hour trip. (The bus driver took the slow route to save on the tolls.) Most importantly though, not one Delta employee was with the 3 buses.
As an aside, Delta was generous enough to supply us with an 8 ounce bottle of water.
Upon arrival at PBI there was a Delta baggage handler there but we saw not one person to make sure we were well.
At this point I have to say Shame on you Delta Air Lines. I am not sure about of any of the other passengers but I am still shaking and nervous as is [redacted] who was traveling with me. I have to say once more that this was more than an inconvenience, we had no control while in the air and as a passenger I could do nothing but fear the worst.
I understand the airline industry has changed and we will never again go back to the service levels we once had but your lack of empathy and consideration is inexcusable.
I would hope in the future you would give your passengers the treatment they deserve for flying with you.
WPEC-TV in West Palm Beach followed up with Delta regarding this complaint and received the following response:

We reviewed this customer's letter and apologize she was not pleased with our support following the diversion of her flight. I also checked with our Palm Beach operation and the Station Manager tells me he and a few of his employees met the busses upon their arrival...
Either way, we are planning to follow-up with this customer so we can further express this sentiment and ensure that the details of her experience are passed along to our Tampa and West Palm Beach stations.
Is there anything the airline could have done to make these passengers less peeved? Would a $100 refund, as opposed to a coupon, have been a better option? Please share your thoughts in the comments.

Scary moments in the sky for passengers on Delta flight 1147 [CBS12.com]

Michaels Warns Customers Of Possible Data Breach

Posted about 14 hours ago by Unknown35 joelpomales to joelpomales's posterous

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via The Consumerist by Laura Northrup on 5/5/11

If you've shopped at a Michaels big-box craft store recently and used a credit or debit card, keep an eye on your statements, especially if you shopped in the greater Chicago area. The chain notified customers on its e-mail list earlier today about a possible PIN pad breach in Chicago that may apply to other stores as well.
Here's the message that went out to customers: just a warning to look out for suspicious charges.
Dear Michaels Customer: Michaels has just learned that it may have been a victim of PIN pad tampering in the Chicago area and that customer credit and debit card information may have been compromised.
In the event that this is a more widespread issue, we are taking the precautionary measure of alerting all of our customers so that they may protect themselves. We recommend immediately contacting your bank and/or credit card company to check for and report any unauthorized charges, as well as seek their advice on how to protect your account in the event that your information has been taken. Additional information is available on the Federal Trade Commission website at
http://www.ftc.gov/bcp/edu/pubs/consumer/alerts/alt150.shtm.
We sincerely regret any inconvenience this may have caused you, and we want you to know that we are working with law enforcement authorities in every way we can to help in the investigation. As always, we thank you for being a Michaels customer.
Thank you.
Sincerely,
John B. Menzer
CEO, Michaels Stores
Thanks, Vincent!

Southwest Vacations Lets Deal Expire, Sends You To Phone Sex Line To Complain

Posted about 14 hours ago by Unknown35 joelpomales to joelpomales's posterous

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via The Consumerist by Laura Northrup on 5/5/11

Luke learned two interesting things recently while booking his Vegas vacation through Southwest Vacations. First, Southwest Vacations isn't a part of Southwest Airlines, as he had assumed. Second, deals that are available when you first begin your online transaction aren't necessarily available once you finally check out. Not knowing that second bit of information cost him the "free" show tickets that were the reason he chose a more expensive booking through Southwest Vacations in the first place.
A few weeks back i booked a package through Southwest Vacations. the package was a few bucks more then booking SW for air and the hotel I wanted independently, but the show tickets made it a great deal. During checkout it is explained that the booking of the show tickets occurs 3-5 days after competed purchase. Well i'm writing you so i guess you can imagine that a week and half later when my hotel and air tickets arrived there was no mention of show tickets. I called customer service and learned a couple of things:
1. Despite using the logo and similar branding Southwest vacations is not a part of southwest airlines (they use SWA exclusively for air travel though)
2. The free ticket promotion expired and i'm using their words "23 minutes prior to completing your purchase."
Not one to rush to extremes I sent a letter to their (SW vacations) customer service asking to correct this issue as the offer was made at the time I began my purchase
I received an email from SW vacations acknowledging the time difference (again 23 minutes ) and that they would ask the MGM grand to provide me with two tickets but there would be no guarantees.
Yesterday I received an email from SW Air stating they were aware of my incident and that i was instructed to call a different company (Mark Travel Company) to see about getting show tickets issued. The number they provided is 1800-243-5683 when I dialed i was given a message telling me where the best live talk is happening. -great info to know, but not the response i was looking for.
I'm hoping you could post this or provide contact info for an EECB, as i couldn't find one on your site in a way to get this issue handled. i leave for vegas in two weeks and am bummed i'm not receiving what i was promised.

Homeland Security Demands Mozilla Remove Firefox Extension That Redirects Se...

Posted about 13 hours ago by Unknown35 joelpomales to joelpomales's posterous

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via Techdirt by Mike Masnick on 5/5/11

Apparently, the folks at Homeland Security are not at all pleased with the very, very simple Firefox extension, called MAFIAAfire, that negates ICE's domain seizures, by automatically rerouting users to alternate domains. Apparently, DHS demanded that Mozilla take the extension down from its listing of Firefox extensions claiming that the add-on "circumvented" DHS's seizure orders. Thankfully, Mozilla didn't just fold, but instead left it up and sent DHS a list of questions concerning the request. The list of questions is really fantastic, as it goes way beyond the direct request to really get to the heart of the questionable nature of ICE's activity with domain seizures:
To help us evaluate the Department of Homeland Security's request to take-down/remove the MAFIAAfire.com add-on from Mozilla's websites, can you please provide the following additional information: 1. Have any courts determined that MAFIAAfire.com is unlawful or illegal in any way? If so, on what basis? (Please provide any relevant rulings)
2. Have any courts determined that the seized domains related to MAFIAAfire.com are unlawful, illegal or liable for infringement in any way? (please provide relevant rulings)
3. Is Mozilla legally obligated to disable the add-on or is this request based on other reasons? If other reasons, can you please specify.
4. Has DHS, or any copyright owners involved in this matter, taken any legal action against MAFIAAfire.com or the seized domains, including DMCA requests?
5. What protections are in place for MAFIAAfire.com or the seized domain owners if eventually a court decides they were not unlawful?
6. Can you please provide copies of any briefs that accompanied the affidavit considered by the court that issued the relevant seizure orders?
7. Can you please provide a copy of the relevant seizure order upon which your request to Mozilla to take down MAFIAAfire.com is based?
8. Please identify exactly what the infringements by the owners of the domains consisted of, with reference to the substantive standards of Section 106 and to any case law establishing that the actions of the seized domain owners constituted civil or criminal copyright infringement.
9. Did any copyright owners furnish affidavits in connection with the domain seizures? Had any copyright owners served DMCA takedown notices on the seized domains or MAFIAAfire.com? (if so please provide us with a copy)
10. Has the Government furnished the domain owners with formal notice of the seizures, triggering the time period for a response by the owners? If so, when, and have there been any responses yet by owners?
11. Has the Government communicated its concerns directly with MAFIAAfire.com? If so, what response, if any, did MAFIAAfire.com make?
It's always nice to see some organizations not just roll over when the government comes calling. Kudos to Mozilla for not just refusing to takedown MAFIAAfire, but for also asking serious questions of DHS. Of course, DHS has refused to respond at all...Permalink | Comments | Email This Story


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National Portal of India - e-Newsletter, May 2011


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Children are on summer holidays. Hence, May is an ideal month to plan long trips. It's the best time for venturing out to new places, especially hill stations.

The most sacred Buddhist festival is observed in May. Buddha Purnima, also known as Buddha Jayanti, is celebrated across the country to mark birth anniversary of Lord Buddha.

We at the National Portal of India assure you to keep providing with a unique gateway to your every need related to India and its diverse facets. Our constant endeavour is to make your visit to the Portal a more fulfilling experience.

We wish to get your kind support as we have been receiving so far. Do write to us, if you have any suggestions or feedback.

 
   
  Spotlight

India Census 2011: The Indian Census is a credible source of statistical information on different characteristics of the citizens since 1872. It provides a snapshot of the country's population and housing at a given point of time. Our next Spotlight brings to you various aspects of the biggest Census drive including its historical background, importance, new features including fresh categories, Census in schools, mascot of an enumerator, Census data, National Population Register (NPR), manuals/circulars/schedules of the drive, general information on Census, National Population Policy 2000, photo gallery and old Census drives etc.

 
     
 
   
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This section highlights the latest changes or updates in the portal.

Revamped Sectors: This section brings together for you a thorough compendium of information on various Ministries and Departments of the Government of India. With new data being sourced and added on a regular basis, this section and its sub-sections now come adorned with the latest information/data from all quarters of the central government.

Recent Documents, Reports & Publications: You will now be able to view the latest and the most recent available documents issued, reports published and announcements made by different ministries. This will help you to remain in the know-how of the progress being made, as well as lend a transparency to the functioning of the authorities.

New Welfare Schemes: Do visit our individual sectors, dedicated to various departments of the Indian Government, to keep yourself abreast regarding various new welfare schemes announced and projects launched. This section will give you a thorough insight of the various facilities made available by the government for providing aid to those in need.

Choose Your Theme: Now, the National Portal of India has some bright and colorful themes, making India portal more personalised. You may choose any one of them to lend the homepage a unique and personalised touch and may like to make it your homepage too.

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The National Informatics Centre (NIC), in accordance with the Department of Administrative reforms and Public Grievances (DARPG), has developed a set of guidelines i.e. Guidelines for Indian Government Websites (GIGW) that address the entire lifecycle of a website, web portal/application right from its conceptualization to design, development, maintenance and management of Government websites.

Workshops on GIGW

Half day training program for NIC Web coordinators organized on 19th April 2011 at NIC (HQ), New Delhi.

 
     
 
   
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Celebrations become dearer when we have the well wishes of our loved ones. Share your heartfelt feelings with our e-cards on eve of the Buddha Jayanti and summer vacation.

 
     
     
     
     
 
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You may also fill in this e-form to subscribe to the Press Informatics Bureau (PIB) Press Releases of selected Government Departments.

 
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Look through our How Do I? Section for details about this and other online services designed to bring the Indian Government closer to its citizens.

 
 
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To know more on recently launched websites, do visit GOI Web Directory.
 
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